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FAQs
Common Questions and Answers
SHIPPING
Free Shipping on all orders within the United Kingdom.
How long will my order arrive?
For the products in stock will be sent out within 3 days.
For the product not in stock please follow the shipping date on the product page.
If you have any questions, please contact us at supportuk@fitueyes.com.
Do you ship to other contries in Europe?
Fitueyes offers Free Shipping for all orders but we currently cannot ship to outside of UK. If you are a customer from EU countries（Sweden, Norway, Denmark, Finland, Ireland, Austria, Switzerland, Poland, Czech Republic, Slovakia, Hungary, Netherlands, Italy, Spain, Portugal, Belgium, Romania, Slovenia, Monaco）, you can shop in
Germany Store: https://de.fitueyes.com
France Store: https://fr.fitueyes.com/
How can I track my order?
A confirmation of your order, which contains a shipment tracking number, will be emailed to you the day the product ships. Follow the status of your shipment with the courier's name.
Can I cancel my order or edit information with my order?
Typically, we encourage you to review and confirm your order for accuracy. However, if you do need to make changes or cancel the order, please promptly send an email to supportuk@fitueyes.com before the order is shipped, and we will be happy to assist you.
RETURN & REFUND
30-Day Return Policy with condition.
What if my package/items arrives damaged?
When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps:
1) Take a picture of the damage.
2) Then please email us at supportuk@fitueyes.com immediately and attach the photos.
3) We will contact you directly with the next steps.
What is the warranty on my purchases?
You have 30 days to return an item to us in its original condition. Any modifications or alterations to the product will void the original warranty.
How does it work when I want to return or exchange the product?
In consideration of the quality of the products we provide and customer satisfaction, we offer a 30-day return policy. If you have any questions, we invite you to contact our customer service department directly at supportuk@fitueyes.com.
PRODUCTS
Common questions of choosing the right product.
How can I choose a right TV stand?
Whether the TV fits floor TV stand depends on VESA and load-bearing capacity. Generally speaking, our floor TV Stand can match most of the TVs. For more information you can turn to the product you want ot buy, we have set up the VESA buying guide in each product page.
What if the screws can fit my TV?
Our screws fit most TVs, but inevitably there will be cases where they don't fit, for which you can seek the correct TV screws from your TV retailer.
What size TV stand do I need?
Choosing the right size TV stand is both aesthetically pleasing and safe, avoiding being too small and unstable, and leaving side space for easy rear operation.
You can turn to our product page to see whether your TV's VESA suit this TV stand